Returning and fines

Returning

Loans may be returned in the following ways:

  • At the self-service return points of the libraries during opening hours
  • To the service points of the libraries during service hours
  • Through the hatch by the door of the MaA building in Mattilanniemi
  • By mail to:
    Jyväskylä University Library/Circulation
    P.O. Box 35 (MaA)
    40014 UNIVERSITY OF JYVÄSKYLÄ

Advance notice of approaching due dates

An advance notice will be sent to your email address reminding you of the approaching due dates of your loans.

Keep track of the due dates yourself, because you will have to pay the overdue fines, even if you do not receive the reminder, for example, due to email server failure.

If you cannot renew your loans, please contact the library before the due date.

Reminders, fines and suspension of borrowing rights

A reminder will be sent to you by post or email informing you of overdue loans.

  • The fine for overdue loans is €0.30 per item per day.
  • The fine for overdue short loans is €10 per item.

Fines will not accrue for the days on which the Library is closed. There are no overdue fines for university staff.

When your unpaid fines amount to €10 or more, your borrowing rights will be suspended. For university staff, borrowing rights (€10) are suspended when overdue items have not been returned despite reminders. Borrowing rights will be restored as soon as the overdue item is returned and the fines paid.

The maximum overdue fine is €50.

Out-of-date client details may also lead to the suspension of borrowing rights. Borrowing rights will be restored when details are updated at a service point.

Paying

You can pay your overdue fines in the following ways:

  • Online via the Library’s JYKDOK database
    • Sign in to your account in JYKDOK and choose the Fines tab. You can pay fines via Finnish online banks, MobilePay or by using a credit card. The minimum payment is €3.
  • At the Mattilanniemi Library with a bank card or most credit cards
    • No cash payments are accepted. There is no cash desk in the Ylistönrinne Library.
  • By direct deposit
    • Please ask the account number from the Library, tel. 040 805 3803 (+358 40 805 3803), email jykneuvonta@library.jyu.fi.

Service charges

Invoicing and collection of fines

You will be invoiced for items that are not returned. If you return the item after the invoice has been sent, you need to pay the overdue fines and invoicing charge of €10.

If you have been invoiced for loans you have returned or you return the items after the invoice has been sent, please immediately contact the Library’s invoicing service: Anne Heinänen.

If the invoice is not paid by the due date, payment collection will be transferred first to the University and then to a debt collection agency. Once the debt collection agency has sent an invoice, you can no longer pay the invoice sent by the Library or the University.

Inquiries concerning invoicing should be directed to Anne Heinänen. Payment collection is the responsibility of Lowell.

You may also replace a lost item with an equivalent one. In such cases, please contact the Acquisitions Department by email: hank-esitys@library.jyu.fi.