Jyväskylä University Library

Frequently Asked Questions

I am not a student at the University of Jyväskylä. Can I  have a libary card?

Yes you can. Jyväskylä University Library is open to all users. Come to the circulation desk of either the Main Library or one of the Campus Libraries and bring some personal identification. The library card is free of charge and you can use it immediately. Read more about borrowing.

I tried to renew my loans but have forgotten my PIN code. What do I do?

Visit the circulation desk of the Main Library or the Campus Libraries in person. You'll be given a new default code, which you can then change.

I have lost my library card. What do I do?

Contact the circulation desk of the Main Library or the Campus Libraries immediately. The card holder is responsible for the material borrowed on that card. To avoid any misuse of your card, please ask the library to block it.

I borrowed an eBook and forgot to return it. Do I have to pay a fine?

eBooks are returned automatically and no fines or patron block will follow. You may also choose to return the book before the loan period expires. You'll find the renewal instructions on the Ellibs pages after signing in to the service.

I am out of town and cannot renew my loans. Can I return them by post?

You can send the books to the following address: Jyväskylä University Library, P.O. Box 35 (B), FI-40014 UNIVERSITY OF JYVÄSKYLÄ

I lost my memory stick in the Library. Where can I enquire about it?

You can inquire about lost memory sticks at the Customer Service Point of IT Services, open Mon - Fri 9.00 - 15.00.

Items of clothing/accessories (caps, gloves etc.) left in the Library are kept in the basket by the side entrance of the Main Library. For other lost items, please ask the staff at the Library Circulation desk.

I tried to open an e-journal/MOT dictionary via JYKDOK on my home computer and was asked to give passwords. Where can I get them?

Off-campus access to the electronic resources offered by the Library from outside the network of University of Jyväskylä is possible for students and staff via JYKDOK. Remote access is also possible via VPN. You need to have the university network's user account to be able to login to remote services.

If you are connected to the network but cannot open a journal or database, try one of the following: read what is said under SFX button about the availability of volumes in general and what are, if any, the restrictions on use of the latest issues (embargo). There are some databases and journal titles that require a special password. If this is the case, ask for help at the reference desk (1st floor).

I'm studying at Open University of the University of Jyväskylä. How do I access e-resources off campus?

Please contact the open university to upgrade your user account. Form only in Finnish.

How do I use eBooks?

eBooks acquired by the Library can be used via JYKDOK. Many of them can be opened with web links in JYKDOK. eBooks can be read off-campus by providing your university network account.

Within the university network, a separate login is not required except in two eBook services:

Ellibs E-library

  • login with your library card number (= series of numbers under the barcode) and the password you have attached to it (= PIN code, which you use in JYKDOK).


  • Via JYKDOK: Follow to the link, then login with your JU network account (enter your institutional username and password).

Separate readers are not usually needed since eBooks open to a browser or PDF reader. Ellibs and Booky.fi (Finnish material only) are exceptions in that they require installing Adobe Digital Editions programme (ADE).

More information:

How do I make permanent links to e-resources?

Using web resources offered by the Library as study material can be improved by clear reference practice and by linking the resources directly to study materials. See instructions here.

I have noticed that a lot of library material is in closed stacks. Can I use it?

Most of the books and journals in closed stacks are available to library users. The materials can be requested and either borrowed (general collection items) or used in the Library reading rooms (Depository Collection items). Jyväskylä University Library houses one of the five depository collections in Finland.

How can I get help in finding literature for my thesis?

You can study information seeking independently with the help of the Library Tutorial. You could also participate in library courses. If you need personal guidance in information searches, you can make an appointment with one of our information specialists.

I have no printing quota left. Can I buy more at the library?

You can buy printing quota at the Main Library's Circulation desk or  University Shop Soppi and at the Campus Libraries (Mattilanniemi MaA, Ylistönrinne YK) or at the University Printing House (Gummeruksenkatu 3). You also can purchase printing quota using Online Payment Services.

I don't study at the University. Can I use computers or print?

Even if you are not a university student you can still use computers on the 1st floor of the Main Library without having to log in to the university network. University Shop Soppi or the Circulation desk at the Main Library sell printing quota.

Didn't find the answer? Send us your question and we'll answer it as soon as possible.

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